Things Should Work as Expected

People bring expectations to everything they do: when they use products and services, as well as when they interact with other people. It is vital to understand the expectations others have and clearly communicate reasonable, attainable expectations. When you learn to manage and guide these expectations, it leads to high-quality interactions.

One essential aspect of meeting expectations is providing regular feedback such that others always know how things are going. However, this feedback must be put in the context of the expectations others have.

High-quality interactions will develop trust among the participants. People expect to purchase a product or service from a trustworthy source and use it without fail. When the quality they expect is delivered, their trust in the provider increases.

Clients and customers expect integrity in our relationships and deliverables. They expect you to be engaged with their problems and anticipate their needs. They expect you to bring expertise, advice, and to guide them to a great solution.

Your coworkers expect to trust their teammates' output. Solid teams also have a trusting atmosphere in which team members can challenge a teammate's production to ensure the quality and integrity of the deliverable.

You, your teammates, and your customers all have expectations. And when the other six principles are in place, things will likely work as expected.

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