For every action, there is an equal and opposite reaction. To understand the impact of a set of tasks, each person must be able to identify and understand the effect that a single decision carries to the other aspects of the system. Frustration occurs when a goal is hampered, yet it can be reduced when we have enough clarity and confidence to continue moving forward.
It isn't easy to fully appreciate others' expectations without understanding how those expectations fit within a broader context. This larger context is more comfortable to grasp when the underlying architecture is apparent. You need to ensure that the integrity of the system's design is preserved and verify that the right thing is delivered. Once this is confirmed, clearly communicating the basic architecture to others becomes extremely important.
When customers understand how the parts relate to the whole, the feedback provided by a process is more meaningful and may reveal more about the state of the system. This information provides insight into how to adjust and solve problems.
Customers want to understand how issues or problems relate to the entire deliverable and how they might impact the system. You need to craft communication that will bring them out of the whirlwind of the day and into a focused conversation.
To prepare for such a conversation, you should consider processes, and underlying architectures, and quickly communicate the effects of changes. With proper diagnostics and information, you can present a coherent message that facilitates a meaningful exchange.
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